If you’re unhappy with an item you’ve bought from a Dollar General store or online, you can return it within 30 days for a refund. All you need to do is bring the item back in good condition and receive a refund. ..

Dollar General Return Policy

Dollar General offers a 30-day return policy for phones and other items. Customers must return the product in good condition with no damage and within 30 days of purchase or shipment. There are a few conditions that customers must remember while returning an item at a Dollar General store or online. For example, customers must have the original receipt or proof of purchase to return an item. ..

Please remove unnecessary/ extra labels that are on the outside of the package before sending your item back to the store. Make sure to include the address, billing name, and order number. Make sure not to remove the tags on the products. Goods purchased on the Dollar General website cannot be returned to a store. Make sure to keep a copy of the shipping label that has the tracking number so that you can be able to track your return. Dollar General does not accept Cash on Delivery (C.O.D) deliveries, so all the shipping charges should be prepaid. You will receive a refund of the same amount of purchase in the same form used to purchase the item within 30 days of them receiving the return. One can only be refunded if there is a shipping error or manufacturing defect

How to Make a Return at Dollar General?

Dollar General’s return policy for online purchases states that the first customer to contact their customer service is necessary to get return instructions and a return authorization number.

Returning at the Store

To return items bought at the store, follow these steps:

  1. Go to the store and purchase items that you need.
  2. Bring the items back to the store and present them to the employee who will help you process your return.
  3. You may be required to pay for your return, depending on the store’s policy.

If you purchase an item at a Dollar General store, walk to the customer service desk and request to return it. Present the item together with the original receipt and packaging. If you have any questions, please contact our customer service team.

You will receive a refund of the purchase price of the item in the same form used to purchase it. ..

Returning Via Mail

  1. Choose the right mail service There are many mail services to choose from, so it’s important to choose one that will work best for your needs. You can find a list of the best mail services here.
  2. Follow the instructions carefully When returning items, be sure to follow the instructions carefully. If you have any questions, be sure to ask your mail service provider questions before returning items.

If you are not using a strong box to package your item, make sure to do so. Place the item in a clear, plastic, or heavy-duty box. Make sure to remove any old shipping labels. Add your address, billing name, and order number on the box. Attach the label on top of the package and make no changes to the label. Drop it off at an UPS store or Insured Parcel Post.

Dollar General Return Without a Receipt

If you are hoping to receive a full refund for your return, Dollar General recommends that you produce the original receipt of purchase. If you do not have this document, or if it is missing, you may need to contact customer service to get a refund.

If you do not have a receipt, it is possible to return your item at Dollar General without any problem. However, they will only give you a partial refund to the original payment method. ..

If you return an item, we will refund the amount in the form of a Dollar General gift card or exchange the item with another item of equal value or less to that of the returned item. If you do not have a receipt, we will refund the amount in cash.

Conclusion

Dollar General is a store that accepts returns of most items, as long as they are in good condition and meet certain conditions. If an item is not in good condition or does not meet the conditions set forth, the store will offer a full refund or a gift card.

Yes, there are a few items that cannot be returned at Dollar General such as cigarettes and other tobacco products, and alcohol. Dollar General does not also accept the return of gift cards and prepaid cards. ..

If you have a defective product and it was delivered to you in a defective state or damaged, you have the right to contact customer service within 30 days from the day the delivery arrived. They will issue a refund of the product and also of the shipping charges.