The company has a wide variety of furniture, including sofas, recliners, coffee tables, dining room furniture, home office essentials, bar and game room items, and kids’ furniture.
The company sells a variety of home accessories, including rugs, vanities, storage containers, and bed linens. The company is headquartered in Columbus, Ohio but has expanded to serve a majority of the Midwest region.
The Value City return policy is such that mattresses can be returned and exchanged provided the return request is made before the customer accepts the delivery. After the customer receives the mattress and would still like to return it, the store can accept it and even provide a full refund with fewer delivery fees, as long as it is done within 7 days of delivery or pickup.
Value city mattress options
The Value City store has a wide variety of furniture items in stock and bedding options as well. In their mattresses section at the store, they categorize their mattresses by size and brand name and also provide their customers with additional accessories they might like in the same section. The mattress sizes they have are – twin size, full size, queen mattresses, king size mattresses, and California king size mattresses. Each of these categories has a different feel and texture to it as well as different available colors that customers may prefer.
Brands and accessories to choose from
The store offers a variety of different types of mattresses, each with its own unique benefits and drawbacks. Customers can find mattresses that are comfortable, value-priced, or even luxury-priced. The store also recognizes that if a customer is interested in buying a new mattress then they may require accessories with it. That is why the store offers accessories like mattress protectors and bedsheets, adjustable bases, bed frames, pillows, and boards.
Value city return policy
The mattress must be in the same condition as when it was received, and it must have been unused and not been slept on.
Mattresses must be in sanitary condition and must be free of tears, burns, or stains of any kind. The customer must pay a 15% restocking fee for the mattress.
Terms and conditions
If a customer returns a mattress within 30 days of purchase, the store will offer a full refund. If the customer returns the mattress more than 30 days after purchase, they will be charged an administrative fee of $25.
Fabrics guarantee
If you would like to return a mattress that has fabric defects, the store will not take it back. This is because the manufacturers do not guarantee against shrinkage, color fading, or the wearing quality of the mattresses. However, you can purchase fabric protection options such as the mattress cover to make sure the quality of your mattress lasts a bit longer.
Refund policy
The store only gives full refunds when the return request is done appropriately within the time stipulated which is within 7 days of purchase and before the mattress is delivered or picked up. If it was a cash payment, the refund will be written on the check and mailed to the customer directly.
Delivery by the store
After purchasing a mattress from the store, a value city team will make sure the mattress is delivered on time and will also help in assembly and placement as you wish in your home. If the mattress is damaged during the delivery process, the customer reports it to the store within 7 days of the delivery for a return.
Value City Store has many beneficial policies when it comes to returns and refunds. The highlights are as follows: -The store offers a one-year warranty on all furniture items, including mattresses. -The return process is very simple and straightforward, with instructions provided on the Value City Store website. -All customers are required to follow the manufacturer’s return guidelines in order to avoid any damage to their mattress. ..
If you have a return or exchange for a mattress, we can process it for you within 7 days.
The store allows its customers to customize the products they buy although the delivery of these types of purchases takes longer than usual. This is done by choosing from a variety of customization options, such as adding your own text or images to the products, changing the color or style of the products, and even adding your own logo to them.
If you have a physical delivery or pickup, you can use the contact information on the website to notify the personnel within 7 days of delivery or pickup.
