Nokia Phone Return Policy

Nokia has a policy that guides on how one can proceed when returning a product.

Nokia allows customers to return their phones within 30 days of the original shipping date, and must include a receipt or invoice as proof of purchase.

You are required to return your phone in a new condition accompanied by its original packaging and accessories. The return charges are all directed to the customers and are credited to the original mode of payment. Shipping charges are not included.

If you purchase a phone from Nokia, we would be able to offer you a refund or a replacement if the product is faulty. This applies to purchases made on our website or an authorized seller.

Nokia offers a warranty that covers your device for up to 12 months in the United States. If your product meets the requirements stipulated by Nokia, you are allowed to return it within that period only if it meets the requirements. The warranty allows you to have your device repaired either for free or at a fee as per the terms and conditions.

Nokia allows returns of phones, but it is explicit on the kind of phones that qualify for either a refund or a replacement. ..

Nokia may decline your return because:

  1. The product is not as advertised or as described.
  2. The product is not working as it should.
  3. The product is not compatible with your device or computer.

Nokia warns customers that if they exceed the limits set by the manufacturer, their phone may not be able to work properly.

A phone that is physically damaged such as cracks on the screen or dents that are a result of a drop or one that appears to be hit. As much as this does not qualify for an exchange, there is still a repair option that is also charged.

The policy states that if you take your phone to an unauthorized phone repair shop, it may be rejected or may attract a service repair fee. This applies to both situations whether it is still under the 30-day policy or the one-year warranty.

Nokia has a strict policy that any phone bought in the United States must be returned within a certain period of time if it is not working properly. If you bought a phone in another country and it is not working properly, you cannot bring it back to Nokia.

How long does it take for a refund to be paid?

Once the phone is received at the warehouse and all the requirements are checked and approved, the refund is made within 5-7 working days.

Is my data going to be erased when I return my phone?

Nokia urges that if possible, one should make a secure backup of the data in the device before repair. In cases of a replacement, it is clear that you may not retrieve your data back, so it is recommended that you save your data on a separate medium before returning your phone.

Can one return a pre-order after it has been shipped?

Nokia allows you to return a pre-ordered item within 15 days, whether it’s you or someone you designate. ..

Does one pay for a replacement once a return is successful?

If the damage is covered by the Nokia protection plan, you will only be required to pay for the deductible that is not covered. This also applies to phones that are covered under the Nokia extended warranty.

Conclusion

Nokia phones are known for their high-quality features and friendly return policies. If you have any issues with your phone, you can return it within 30 days after purchase. Plus, if the phone still has a warranty, it can last up to one year.