The Big Sandy Superstore’s return policy states that to make a return, an exchange, or a refund – a receipt and a return authorization are needed. The item must be unused and in its original condition. However, mattresses, mattress foundations, bedding, and bedding accessories can not be returned. Thorough research and inquiries about mattresses to find out what suits your needs best should therefore be carried out before making a purchase. A mattress expert in the store may guide you in making a good decision putting your needs and preferences into consideration. You can also check out the bedroom collection or take an interactive quiz on the official Big Sandy website.
Why Mattresses Can’t Be Returned?
The California king and King split-size mattresses are not eligible for return. For more information, visit the Big Sandy website or make inquiries at a Big Sandy retail store.
The Big Sandy Superstore’s Sleep Solutions
If you’re unhappy with your new sleep system, you can return it for a full refund within 120 nights of purchase. This includes a 30-night trial period to make sure you’re happy with the new bed. If you’re not satisfied, you can choose to exchange it for another sleep system. The only thing that’s not included in this offer is the bedding, so be sure to buy some too! ..
Big Sandy’s Mattress Warranty
Big Sandy’s “Total Care Protection” and “Total Care Plus Protection” plans only cover repairs, not replacements. But, the staff is well-equipped and experienced to do repairs from the warranty. This plan lasts for a limited period after purchase.
What Other Products Can’t be Returned?
Big Sandy’s offers a return policy for all products except if they have been customized specifically to suit a customer’s preference. Items delivered with Big Sandy’s delivery system can not be returned as well. Clearance items are not eligible for returns, refunds, and exchanges. All orders should be certified before delivery.
What Happens if the Mattress Gets Damaged on, or Before Delivery?
If you receive your product damaged, please notify the store as soon as possible. Depending on the severity of the damage, the store may be able to fix it with the help of trained technicians. If you choose not to accept the damaged product, Big Sandy will work to get a new product ready for delivery to you. In case of any damages, please send a notification as soon as you notice one and have your driver call the delivery office. ..
Conclusion:
The Sleep Solutions offer at the Big Sandy Superstore allows customers to try out their new mattresses for a period of 30 days and if they are not satisfied, they can get an exchange. The cost of this offer is $50. This is a great opportunity for customers to get a good mattress before making the purchase.
Yes, mattresses can be exchanged before delivery.
If you have any questions about your order, please contact your sales representative a week or two before the scheduled delivery date to enquire about the changes you may want to make. Changes can not be made on and after delivery.
Yes, you can cancel your order.
If a customer cancels an order, a refund will be made to him or her via the payment system that was used for purchase. Cash or checks will be mailed to the customer within 10 business days of cancellation. Ensure you have the right address displayed on your account. Orders on clearance items are final and can’t be cancelled.
