The kittles company has a policy that states that acceptance of the delivery finalizes the sale, and no returns or refunds can be accepted by the store once the sale process is complete.
Terms and conditions
Kittles has a policy that customers must present their Identification Card before being allowed into the store.
The company indicates that all online orders should be collected in the designated company delivery points. If anyone requires delivery to be done somewhere else, they should contact the store to make prior arrangements. The online orders system also allows customers to schedule their orders for pick-up at Kittles distribution centers and it should be done before the order is dispatched.
Online purchases made with a MasterCard, Visa, bank debit card, or Discover are supposed to be paid in full before delivery. ..
The prices on the kitty shopping site usually include only the merchandise you are buying and not any other extra charge, like tax or delivery. However, the final and total cost of the purchase is shown on the checkout page before the completion of your order. ..
The online catalog for kittles is regularly updated with the stock that is available. There are very few changes or differences at the physical locations. ..
Cancellations and returns
If the cancellation or request for a return is made after delivery or pickup, a store credit will be issued in the original mode of payment. ..
In mattress returns, the acceptance of delivery or after picking up the return cannot be made. This is because it is considered that the fact that it was accepted or picked up means that it had no damage to it therefore returns afterward are prohibited. Additionally, it would be quite difficult to determine if the mattress itself is indeed the same one delivered. Despite this, many vendors who sell kittles mattresses offer in-home sleep trials for the mattresses before purchase but this depends on individual vendors.
Kittles Delivery Teams Can Pick Up Old and Used Beddings That Are In Sanitary Condition After You Have Purchased New Ones From Their Store
Mattress service policy
Kittles, a mattress company, operates within the boundaries of what the manufacturers of mattresses offer. Therefore, if the manufacturer does not guarantee their products of shrinkage, durability, or piling, Kittles will not guarantee these services.
Kittles does not offer refunds, exchanges, or returns on mattresses in the clearance section of the store. ..
Kittles offers a warranty only against structural defects. This warranty is between the customer and the manufacturer, meaning that all decisions made by the manufacturers are final. No mattress manufacturer guarantees comfort to the customer and Kittles does not.
The Kittles mattress return policy is that mattresses bought in-store or online are not eligible for exchange or return without the authorization of the manufacturer and it is the responsibility of the customer to contact the manufacturer directly when in need of any repair.
Conclusion
Mattress returns at Kittle’s are discouraged and to return one successfully the manufacturer has to give official authorization to the store. Additionally, Kittle’s reserves the right to inspect the mattress for any damages before accepting the return and offer a replacement for the returned mattress to the customer. ..
Frequently asked questions
The store requires a receipt for returns on all items and authorization from the manufacturer for mattresses. If an item is returned, the customer must provide a receipt and proof of purchase to receive a refund.
The manufacturer of kittles mattresses only warrants against physical defects and nothing else.
Returns on furniture items can be made within the 30 days required for scheduled delivery or pickup. No returns can be made on items after the customer has accepted the delivery. ..
