Return Policy
Epson guarantees customer satisfaction with their products. If you are dissatisfied with a purchase you made from the Epson Shop, you have one month from the date of receipt to return it for a replacement or refund. This refund and replacement time does not apply to software due to the characteristics of accessible digital products. ..
All printers that are returned must be in their original box, with all the materials that came with it, including the guides, CDs, and accessories. If the printer is defective or in less than pristine condition, the company has the authority to charge you a 10% surcharge and send it straight to your bank account.
To return a swap, you’ll need an approval code and returning directions.
Please return the item to the Epson Store location within one week using a scheduled, guaranteed, and monitored way to ensure a secure and recorded arrival. If a printer is defective, faulty, or wrong, Epson Store will pay the expenses of return shipment by issuing a FedEx return number.
Items that are given out as gifts
If you received a bonus item as part of your purchase of an Epson printer, please return the product and receive a refund for the difference in value between the Epson Rewards Card and your bank card. In the event that a printer was coupled with a special Epson Rewards Card, then the value of that card will be subtracted from the refund.
Exchange returns are accepted
If you have a product that you would like to exchange, we only accept returns for in-stock products. If the product we are selling does not have a printer in stock, we will provide a reimbursement for the money paid. Transactions are sent to you ahead of time and you will be immediately invoiced for the exchange printer if they do not collect your return.
Credit for Returns
We will process and credit your return for credit within two weeks of arrival. The credit might require up to two payment periods to reflect on your regular account. You can contact your bank card company if you want more frequent credit monitoring. In case the product was imposed, the sum returned will be the price of the printer + vat. If they send you defective, faulty, or wrong goods, delivery expenses are non-refundable.
Epson’s Return Policy Limitations
If you received a printer that was not what you ordered, or if the printer that you received was defective, you may be able to receive a refund. However, this is only possible if the printer that you received was not correct for your needs. If you decide to replace the printer on your own, then the delivery costs for an online transaction will not be reimbursed. The following situations are not eligible for a refund: if you simply changed your mind about the purchase, if the printer was damaged in shipping, or if you exchanged the printer for another model. ..
If you’ve tried to access the ink refills, and wires, you’ll be disappointed.
If you’ve done any of the following, you won’t be able to get a refund from the store. ..
Response from Epson about Covid-19
Epson has released guidance for cleaning printers in response to Covid-19, as a precautionary measure to protect consumers. The cleaning guide outlines the disinfection process for Epson printers. ..
Before cleaning the USB connector, make sure it is disconnected from the outlet and removed from the machine. Clean the outside parts with a modest amount of 60 percent-80 percent Rubbing Alcohol using a wiping rag or napkin. Give enough time for the printer to air before reconnecting it. ..
Conclusion
Epson Outlet offers customers the opportunity to exchange or replace an Epson printer. All printers may be returned for a complete reimbursement at this merchant. Some items can only be returned within a certain time frame, such as within two weeks after the sale.
To submit a return electronically, you will need to obtain an approval code. You may do so by submitting an electronic application or by calling them between the hours of Monday through Friday, and 7:00 a.m. and 4:00 p.m. on Saturday. ..
If you need to contact Epson customer service, dial 1800 425 0011. In the event that you have a question for Epson, you may call the Epson client service hotline. ..
