Since the rebranding, Virgin Mobile has been providing customers with a new return policy for all products and services. If you have a product that is no longer being used or if it is defective, you can return it within 14 days of purchase. You can also return any unused product or service if it has been used less than 30 days. To make returns easier, we have created a guide that walks you through the process of returning a product or service to Virgin Mobile.
In February 2022, the Virgin Plus company is discontinued and its customers are on the move to be transferred to a sister brand, Boost Mobile.
Virgin is a company that works in different sectors, so it can be difficult to understand their collaborations with other companies and what services they provide under one umbrella. ..
I shared this with you thinking that you might be in the same boat.
In what conditions can you return your Virgin Phone?
- If you are unhappy with the phone and want a refund
- If you have broken the phone and need to get a new one If you are unhappy with your Virgin phone, you can get a refund. If you have broken your Virgin phone, you can get a new one. ..
1. Returning your old phone as a trade-in for an Upgrade:
Log in to your account at https://www.virginplus.ca/ and complete the new activation or hardware upgrade for your device under the My Account section. Fill and submit your online trade-in order for the upgrade. Take a printout of the waybill provided in the online trade-in portal to ship your trade-in device to Virgin Plus. Pack your phone in a suitable box and stick the waybill on the outer side of the box.
The box contains a phone that has been damaged. It is important to keep your phone safe inside the box.
To initiate the process of trade-in, take your package to any Canada Post outlet of Virgin Plus. Once the process is initiated, you’ll receive a confirmation email at your registered email address. ..
Dear ____, Thank you for your interest in our new ____ program. We would be happy to help you with any questions or enquiries you may have. If you would like to learn more about our program, please visit our website or contact us at ____. We look forward to hearing from you soon!
2. Returning Your New Virgin Phone for a refund/exchange
The Virgin Plus website offers a return policy for customers who are not happy with their new phone. If the customer is not happy with the new phone, he or she can either exchange it for a new one or apply to get a full refund if he/she returns the Virgin phone within 30 days of purchase.
The Buyer’s Remorse is a term used to describe the feeling of regret after buying something. It can be a strong emotion, especially if the purchase was made with money that was already invested.
Postpaid members have the option to return their phone within a certain time frame, while prepaid members have to wait a certain amount of time before they can return their phone.
Prepaid and postpaid members of the Verizon Wireless network must go through a slightly different process when returning their phone. prepaid members can simply bring their phone in to a store or office and receive a new one, while postpaid members must go through a customer service representative.
Virgin Phone Return Policy for Postpaid Members:
You have to return the device within 30 days of the purchase date. You need to return the device along with the original receipt in original packing to the location you purchased it from. The device should be in “New Like Condition” with all the manuals and accessories included in the package. You shouldn’t have excessively used your phone such that it is a violation of The Virgin Phone Responsible Use Policy. You need to bear all service charges implied before returning the device. You can return up to two devices per subscriber on your account. ..
If you have a disability or differently-abled person as your customer, you can return your new phone within 60 days of the purchase date.
Virgin Phone Return Policy for Prepaid Members:
The device should not have exceeded the 30 minutes of voice usage and 50MB of data usage.
This condition is the same for postpaid members as well.
How can you Return your Virgin Phone?
If you have bought your Virgin Phone from an online store or over the phone, then to return it you have to ship it to the company. ..
For online purchases, you can contact 1-888-999-2321 or 1-855-238-6847. For over the phone, you can call 1-800-123-4567.
They will help you with all the information you need for the return process and necessary documents and commodities for returning your phone.
If you have bought your phone from a digital store (Ex: Apple Store) then you have to return it there itself.
If you want to reach out to them, you can either do so personally or overcall them.
What all things will you need to return your phone?
-A valid credit card -A valid driver’s license or state ID -Proof of purchase (e.g. receipt, cashier’s check, etc.) To return a device, customers must have the following things: -A valid credit card -A valid driver’s license or state ID -Proof of purchase (e.g. receipt, cashier’s check, etc.)
The phone you want to return. The components and accessories in “New Like” that came along with the phone. The original receipt of the phone. The packaging in which you received the phone. ..
What are the conditions when you cannot return your Virgin phone?
- Don’t have your phone
- Have a new phone
- Don’t have your old phone
- You don’t want to use your old phone If you don’t have your old phone, you can either: a) Return it to the store where you bought it b) Use a prepaid plan to get a new one c) Rent or borrow an iPhone from someone
There is a crack in the screen, the screen is damaged and not working properly, the accessories are damaged, there are scratches on the phone.
The Virgin Phone return policy is as follows: If you have a Virgin phone, and it is damaged, you cannot return it. The store will not accept damage as part of the return process, and you will be given a full refund.
I want to make sure that you have no doubts or queries about the Virgin Phone Return Policy. I will be happy to clear any doubts or questions you may have about it through this article. If you are able to return your Virgin Phone successfully, I am sure that you will be very satisfied with the service.
