Altice USA is a French telecommunications company who bought Suddenlink in 2018. They are into cable television, broadband, IP telephony, home security, and advertising. Suddenlink internet has been rated on average in 2022 by USNews.com (3.2/5.0) and the ConsumerAffairs.com to be about 3.4 out of a 5-star rating scale. Which is very good, and their internet service has been known to be excellent in rural area connectivity. Their data plans deliver the required speed and reliable internet services at a cheaper rate (with the least plan offers at a rate of $30/month for 200Mbps) needed for simple browsing, heavy streaming, online gaming, and more. ..

Suddenlink offers fast-speed internet services to residents and businesses across 20 states in the rural areas of the southern (Southwest and Southeast) regions. Currently, Suddenlink has over 1.7million subscribers and many are still joining their moving trains.

Pros 

A fast internet connection is important for online activities such as shopping, working, and studying. A good way to get a fast internet connection is to use a broadband service that offers high-speed internet.

The company offers a 30- to 60-day money-back guarantee on its higher plans, and a 1,000Mbps plan with a lifetime price of $100. It also offers a free installation service to customers who signed up online.

Cons

After the first year for a 100 and 300Mbps plan, the hike in price is about $10. This increase is due to the company’s new pricing model that charges more for faster speeds. However, the customer service and relationship with the company are not as good as they used to be. There are also weird fees associated with this plan.

Suddenlink is a reliable and affordable internet service provider. They offer plans with speeds ranging from 100 to 1000Mbps, no overage, no data cap, and a lifetime price when subscribed to the 1000Mbps plan with a monthly equipment cost of $10.

Service Fees:

Suddenlink is known for its promotional prices, but the further you go with them the more twists and turns you will find. The next thing we will be reviewing is their service fees. ..

Standard Installation Fee: $99 Premium Installation Fee: $149 Activation: $40 Upgrade Service Fee: $25 Hourly Customer Service Call: $60 Network Enhancement: $3.50 ..

Suddenlink provides a variety of customer support options, including telephone helpline, live chat through the website, videos tutorials, and more. However, one of the major downsides is that customer service representatives are often unhelpful. According to the ACSI report from 2017, Suddenlink received a customer satisfaction score of 66% of 100%, but since that time it has dropped drastically to 55%.

Suddenlink is an excellent company with a great internet service. However, there are some downsides to the service, such as an increase in the price of subscriptions after a year, poor customer satisfaction, and hidden charges.

The acquisition of Suddenlink Communications Company by Altice USA in 2015 has resulted in a change in the company’s name to Altice Suddenlink.

To contact Suddenlink customer service, you must call 877-694-9474. For technical support, you can call 877-794-2724.