John Lewis was founded in 1864 by John Lewis with its headquarters in London, England, United Kingdom. It operates over 35 store locations employing over 30, 000 employees. It provides its customers a preference to either shop for their products at their store locations or their website online at www.johnlewis.com.
The John Lewis phone return policy allows customers the right to return their purchase within a certain timeframe and with certain conditions in place. The policy stipulates that the customer needs to provide a valid phone number, the product they are returning, and their preference for either a refund or exchange. Customers can use this policy to get their money back or a new device.
Overview of the John Lewis phone return policy
Return period to John Lewis
Customers in need of returning the phone they have purchased to John Lewis because they are unhappy with it are allowed to do so within 35 days from the date of purchase for John Lewis to process a customers’ refund or exchange for the phone. If customers do not receive their refund or exchange within that time frame, they can file a complaint with customer service.
How to return a phone to John Lewis
To return a phone to John Lewis, customers must ensure it is in a good condition with all the contents that came with it in the packaging, with no personal data, and the original receipt as proof they bought it from John Lewis. The customer can either return their phone to John Lewis via Waitrose or partner shops or Collect+ as illustrated below.
Return via Waitrose or Partner shop
To return a phone via Waitrose or Partner shops, customers must have bought the phone at www.johnlewis.com.
To return a phone, you must use the phone delivery note that came with the phone and fill out the return section. You then prepare a return package and visit https://johnlewis.intelligentreturns.net/main/landing to get a return label. You then take the return package to a Waitrose store near you or Partner shop to have it shipped to John Lewis. ..
Return via Collect+
John Lewis is offering free returns for orders made through its website and items measuring 90*60cm or smaller with 15kg or less.
To start the return process, the customer fills out the return section on the delivery note delivered with the phone, prepares the phone return package with all the content it came with it in the packaging, the original receipt, and the delivery note. The customer then attaches the Collect+ return label on the delivery note or can access it through https://johnlewis.intelligentreturns.net/main/landing if they do not have one and deliver the package to the nearest Collect+ location for the package to be shipped to John Lewis.
Terms and conditions of John Lewis phone return policy
John Lewis has a 14-day return policy for phone orders, and standard delivery charges are refunded if the order is returned within that time frame.
If a customer has purchased jewelry or a watch from John Lewis that is more than £500, the jewelry or the watch should not be mailed or shipped but should be returned physically to the store where the customer made the purchase.
The phone should be returned to John Lewis with all the contents it was delivered with, in good condition as delivered or unused. It should not contain personal information for John Lewis to process a customers’ refund or exchange.
John Lewis refunds eligible customers’ phones using the original payment method used by the customer. Additionally, John Lewis cannot refund or give an exchange for phones that have been customized unless the phone is faulty. ..
Limitations to John Lewis phone return policy
John Lewis will not accept phone returns that exceed the stipulated 35 days from the date of purchase, without its original packaging, without a return label, personal information, without proof of purchase, customized, or in a poor state. Hence the customer should not expect to be refunded or given an exchange.
John Lewis phone refund process
When a customer returns a phone, the refund process begins when the return package is delivered to John Lewis. The return package is verified for the condition of the phone, its contents, and the original receipt showing proof of purchase. If approved, the customer receives an email from John Lewis indicating the refund process has started and the whole process might take up to two weeks for the customer to receive the refund in their original method of payment used to purchase the phone.
John Lewis guarantees that customers who purchase their phone there are satisfied with their purchase. If not, John Lewis will offer a refund or exchange as long as the customer follows the set rules and regulations that govern the policy. John Lewis also reserves the right to change or alter the terms and conditions at any time. ..
