For some people, the upgrade or change of service provider may require them to return their Frontier equipment. The company has simplified the process by partnering with one of the best available courier services in the country named UPS and by establishing many outlets around the country. The following paragraph will discuss the required steps for the Frontier equipment return process.
Steps to return Frontier equipment
Step 2: Provide the equipment: Once you have notified the support team of your intention to cancel or upgrade your services, they will need to provide you with the equipment that you will be returning. This may include a QIP, Broadband Router, e.t.c.
To switch off Frontier services, you will need to use the following steps:
- First, identify the devices that are connected to Frontier services.
- Once you have identified the devices, switch them off by using the following commands:
- frontier turnoff
- frontier unplugged
If you have any questions about your return, please contact Frontier through the customer representative’s number.
When packing up your equipment for a move, make sure to pack everything properly. If you are using mailing boxes, affix the UPS return label(s) on the box. If the returned equipment is broken, or not complete, you will be billed for it. You can use a bubble wrapper to safely guide the devices and secure the contents with strong tape to prevent the box(es) from falling apart.
If you are using UPS Store, locate their nearest office and bring in the QR code received for scanning to verify the equipment returned. If you are using a mailing box(es), follow the instructions in the box and take the packed boxes containing the equipment to an authorized UPS dealer for shipping. Ensure to get a receipt or tracking number and keep it safe for reference purposes. ..
Once your equipment is being received by Frontier, you will be notified accordingly. A call can also be put across to them to follow up and for confirmation. The Frontier will check the state of the equipment to ensure the device is still functioning.
Important information about Frontier return process
According to Frontier company’s policy, if you have cancelled your service before the lease period is over, you will be billed for pre-term cancellation. Therefore, users are advised to cancel at the end of the agreed period.
Penalty for not returning Frontier items
Bottom line
Frontier is a reliable and affordable internet provider with many advantages. If you have an upgrade or change of service request, be sure to reach out to USP Stores and drop the equipment there. Frontier will then send it directly to the company for free. Be proactive and meet the timelines provided, as late returns may result in high fees.
Frontier has a fast WIFI network, having a fiber-optic network that gives up to a speed of 1000Mbps.
Customers are advised to return equipment within 30 days after notification of upgrade of service or cancellation. If the customer does not return the equipment, they will be charged an extra fee of $150 per piece of equipment. ..
If the customer ends the service agreement with Frontier before the agreed period, then they may be able to receive a refund or a credit for the amount of time they have been using the service.
