PLDT is a telecommunications company that offers a variety of services to its customers. Some people enjoy the convenience and ease of using these services, while others may have had negative experiences because they were unable to get help or resolve their problems. There are different ways to contact PLDT customer service representatives for any inquiries, feedback, or complaints you have. ..

To contact PLDT customer representatives, you can use the following methods:

  1. Mail: You can send a letter to PLDT customer representatives through the mail. You can find more information on how to write a letter to PLDT customer representatives here.
  2. Phone: You can call PLDT customer representatives through the phone. You can find more information on how to call PLDT customer representatives here.

Different Ways To Contact PLDT  Customer Service 

Payment Centers 

  • PLDT Mall: You can pay at the PLDT Mall by using any of their authorized payment channels, such as Bank-over-the-counter or the mall’s security checkpoint.
  • PLDT Bank: You can also pay by bank transfer or debit card atPLDT Bank.

7-Eleven, NCCC Supermarket, Prince Hypermarket, Global AccessTrueMoney, LCC Malls, RD Pawnshop ..

If you decide to use any of these channels, you’ll have to choose the thirty-six hour option for your payment postings. ..

Here are a few banks you can make payments through  over-the-counter.

BDOMetrobank Union Bank of the PhilippinesCountry bank Security bank Bank of CommercePNB UCPBEquicom savings bank East-west bank ..

It is important to note that you will have to allow two banking days before payment posting. You should also note that some banks do not accept PLDT bills. You will have to find out from any of your local banks to know they operate this way.

Virtual Meetings

You can schedule a virtual meeting with a PLDT Customer representative from the comfort of your home by scheduling a meeting.

PLDT (pldthome.com) offers a variety of services to its customers, including virtual and physical appointments. You can choose the service that is most convenient for you, either by selecting the time and date that are most convenient for you or by choosing the service that is best suited for your needs.

When you follow these steps, you will be able to interact with a customer care agent who will assist you with any complaint or inquiry you may have. ..

It is important to note that virtual appointments are only available on weekdays. That is Mondays – Fridays. From 8:30 am – 5:30 pm

Phone Number 

To get in touch with PLDT customer service, 171 is the number to call. It’s free when you use a PLDT landline or Smartphone using the same network. For other networks,  charges may apply. It’s available 24/7 for any technical concern.

Facebook

With Facebook, you can connect with a lot of people, business clients, and business customers. The PLDT has two official and verified Facebook pages where you can get in touch with a customer representative who will attend to all your inquiries and feedback.

PLDT Home is a new, innovative and affordable home builder that offers its customers a unique and convenient experience. With PLDT Home, you can build your dream home with the help of a team of experienced builders who will take care of everything from design to construction.

The second is PLDT Cares, a program that provides financial assistance to low-income families in the Philippines.

Messenger 

If you need help on Facebook messenger, an agent is always available to attend to your needs. You can relay your questions, feedback, and inquiries and you’ll get a response from an agent in less than a minute.

Twitter 

Twitter is a great platform for connecting with PLDT customer care agents. You can follow and tweet to the official customer support Twitter handle @ PLDT_Cares to get answers to all your questions.

YouTube 

If you’re having trouble resolving an issue with your phone, you can easily learn how to do it by yourself using the PLDT service. Their YouTube channel has a lot of self-explanatory video guides on how to solve issues you may encounter.

How To Troubleshoot Your Internet Connection 

PLDT has made it easy for customers to communicate with them and get back to them on any issue they may have. Whether you choose to communicate through phone, chat, or email, you’ll be able to get feedback for all your complaints and inquiries.

To get more clarity on any billing problems, you may send an email to pldtbilling@pldt.com.ph and you will be responded to within 24 hours.

Hello, I hope you are doing well. I am writing to inquire about your company’s plans for the future. I would be very interested in hearing more about what you are planning and what you think will be the best way to achieve your goals. Thank you for your time and I look forward to hearing from you soon.

It is advisable to deal with technicians directly from authorized PLDT offices. You should always inquire about their identification details. If you’ve had any experience with a technician or contractor you don’t like, you can fill out a technician complaints form to lay a complain