Purple offers a liberal return policy for its customers when they purchase a mattress online. ..
Purple Trial Period
Purple offers its clients a 100-night trial period in which it gives the purchaser ample time to test out the product and decide whether it is the best fit for them. They get to test it in their comfort of their home for about 3 months instead of in a showroom for a few minutes.
Purple requires customers to sleep on the newly purchased mattress for a minimum of 21 nights before beginning the return process. ..
All purple mattresses can be returned within 100 nights from the date of purchase and at the time of return, it has to be clean and has no damages. A full refund will be done for all mattress returns.
How to Return a Mattress at Purple?
The return process at purple is quite simple. One can follow steps to initiate a return to Purple for any of their mattress brand (Purple Hybrid, Purple Hybrid Premier, and the original Purple brands).
Conduct a test run of your newly purchased mattress for a minimum of 21 nights.Call the purple customer care service if you are not satisfied with the mattress you purchased within the 100-night return policy period.The customer care representative will give you a few disposal options like donating the undamaged and clean mattress to charity, handing it over for recycling, or having it picked up for disposal by companies like share town. Note one should have their order number with them while arranging for the above options.Send the Purple team a photo of your disposal or donation receipt and they will process your return.After the return process has been completed, one will receive their refund in the full amount in the original form of payment within 15 days from the date of return.
How does the Purple Exchange Policy Work?
Purple Mattress customers are only eligible for one exchange during the trial period. Before making an exchange, be sure to read reviews of different types of mattresses to get a better idea of what might work best for you. During the exchange, you can choose a different size mattress, mattress model, or firmness. ..
If you have a purple mattress, please contact customer care to exchange it for a different type. If there is a difference in price between the old and new mattress, you will receive a refund or pay the price difference. You can choose to dispose of your old mattress in different ways: by returning it to the store, or by donating it to a local charity.
Donate an old mattress and present the receipt when exchanging it for a new one. You will receive your new mattress if you exchange the old one with a receipt.
How does Purple Return Policy Measures up compared to its Competitors?
The Purple return policy is unusual compared to other online market mattress vendors. The notable difference is that Purple requires that consumers sleep on the new mattress for a period of 21 nights rather than 30 nights before initiating a return request.
There is a difference when it comes to the Nectar mattress, which offers a 365-night trial period while Purple offers a 100-night trial period.
Purple Mattress’s return policy is simple: after purchase, customers must sleep on the mattress for a period of 21 nights before returning it. If the mattress is undamaged, customers can exchange it or get a full refund in the original form of payment.
If you picked up the phone, you will not be charged any extra fees.
Purple mattresses are difficult to package in their original packaging. One must remove their bedding before dropping it for recycling or disposal. ..
