US-Mattress sets out a return policy that regulates the return of mattresses, furniture, or linen bought from their stores. The policies dictate the return period, conditions, processes, exclusions, and any payments required during return. This ensures that the customer is always satisfied with the items they buy from US-Mattress and guarantees that the store will receive a sale or refund on the returned item. ..
US-Mattress return policy
Return period under US-Mattress return policy
The policy states that customers have a return period of 14 days for in-stock items, 30 days for pre-order items, and 60 days for custom orders. ..
If a customer purchases a mattress from US-Mattress and wants to return it, they are allowed to do so after using the mattress for at least 30 nights and return it within the 120 night In-home trial period or 120 Night Money Back Guarantee.
To return furniture purchased from US-Mattress, the customer must request for a return within seven days from the date of delivery and must return the furniture within 30 days after the date the approval of the return request was granted.
Any linen purchased from US-Mattress has a 30-day return period from the date of delivery.
How to initiate a return to US-Mattress?
To initiate a mattress return under the 120 night Money Back Guarantee, the customer needs to visit https://usmattress.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000014314 to fill out their return request. The form requires the customer to submit their email address, phone number, mattress order number, purchase price, mattress size, model, and brand. Customers also need to select the additional details as they are asked on the site. ..
A customer can submit a request by calling 1-800-455-1052 or chatting with the sales team. If the request is approved, US-Mattress coordinates with the customer and their authorized party to remove, pick and deliver the mattress to their store for refund and exchange process to begin.
To return a mattress within 120 days of purchase, the customer first visits https://usmattress.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000041713 and selects return options on the form displayed. They will then enter their email address, name, phone number, order number, select I would like to return all my order or part of my order, indicate the item type, describe the item to be returned, add any attachments they have, and submit the return request. To return furniture, a customer has to fill out the furniture request form after which they will receive an email for the return costs if agreed they will be sent a return authorization number and coordinate the delivery with Bedding Pros LLC within one business day to US-Mattress stores where the refund process will start. ..
Limitations
If a customer has been granted an exchange for a mattress they returned to US-Mattress and wants to return it, US-Mattress will not approve their return request. Any linen returned to an address not approved by US-Mattress will not be eligible for refund and for furniture to be eligible for refund or exchange; the customer must receive a return authorization number from Bedding Pros LLC.
Terms and Conditions
For customers who purchase items from US-Mattress, they have the option to have a return for the mattress, furniture, or linen. If the customer has any questions about their order or if they have any problems with their product, they can contact US-Mattress within one day from the date of delivery. If the customer is not happy with their product and it was delivered to them in a damaged state, they are required to contact US-Mattress within one day from the date of delivery and request for a replacement.
Customers who purchase items from US-Mattress and are not satisfied with their purchase have the right to return the item for a refund or exchange if the item is eligible for a return following the laid down processes. The US-Mattress return policy assures customers of the quality of the items offered and their dedication to serve them and solve any issue that might arise with the items bought.
Bear Mattress is returning your order. If you have any questions, please contact our customer service at 1-800-848-7000.
