Currys Phone Return Policy
The Currys store and customers return policy sets the rules and guidelines followed by the Currys store when returning a phone. The policy ensures the customer trusts the phones sold at Currys and are satisfied with their purchases. For a successful return, the customer should ensure they adhere to the terms and conditions provided to get approval for the return, and Currys will either give a customer a refund, an exchange, or repair the phone depending on the reason provided.
1. Currys mobile phone return period
If you have a faulty phone, you should return it to Currys within 30 days from the purchase or delivery date. If you bought your phone online, the return period is 14 days if it was purchased in a Currys store and 21 days if it was bought online. ..
2. Reasons for returning a mobile phone to Currys
To return a phone to Currys, customers must provide a valid reason for the return. Reasons for returning a phone can be: damage during delivery, an incorrect order, or the customer does not want the phone anymore.
3. How to return a mobile phone to Currys?
If you have a phone that you would like to return to Currys, there are a few things you need to do before returning it. First, make sure the phone doesn’t contain any personal information. Second, make sure the phone and all of its original contents, like accessories and manuals, are in good condition. Finally, have your original receipt handy so we can verify that you bought the phone from us. To return a phone to Currys, first make sure the phone doesn’t contain any personal information and that all of its original contents are in good condition. If the phone has any security features activated, deactivate them and remove the SIM card before returning it. ..
The customer is then to call Currys by calling 0344 561 0000 to request for the return and will be required to provide the return reasons that need to be approved before any return process commences. If approved, Currys will send the customer the Return label to use during return. The customer then packs their phone and all their contents and attaches the Return label, then takes the package to DPD Pickup Shop to be shipped back home.
If you have a defective phone and would like to return it, you can either visit the nearest Currys store or get in touch with Currys by visiting https://www.currys.co.uk/services/webchat.html. If the return is approved, Currys may either direct you to the nearest Currys store near them or they may require you to fill in a return form and take their package for postage to Currys at DPD pickup shop.
If you’ve changed your mind about a purchase you’ve made from Currys, there are a few options available to you. You can either return the product to any Currys store near you, fill out a return form and take your package for postage to Currys at DPD pickup shop, or get the product collected from your home and shipped to Currys. ..
Currys is requiring customers whose phones have been damaged to first get in touch with them through their website’s webchat service and then have the phone collected from their home to be shipped to Currys for an exchange or refund. ..
4. Refund period in Currys mobile phone return policy
Once the returned package reaches Currys, Currys will verify the condition of the phone and its contents and start processing the refund. Currys guarantees customers that their phone refund will be processed within 14 days from the date they received their package.
Limitations to Currys mobile phone return policy
Customers who have bought a phone online from Currys cannot return the phone to a store for a refund as the return will not be accepted. Customers must contact Currys for return approval and instructions. ..
If a customer’s phone is damaged accidentally, neglectfully, or due to wear and tear, Currys will not offer repair services of such phone as the reasons leading to damage are not covered under the Currys phone return policy.
Currys has a return policy in place to assure customers of a guaranteed refund, exchange, or repair of their phones if the phone meets the required terms and conditions. The policy benefits the store as customers get to trust their products more and feel like they are being taken care of. ..
To return a product, please click here.
