Dunelm Mattress Return Policy
The return and refund policy for mattresses is applicable if they are unpacked and in their original state. If a mattress is not in its original condition, it can be returned by contacting customer care within 30 days.
Non-refundable products due to hygiene issues:
Some products are not refunded and exchanged due to health and hygiene issues. The company will only accept refunds if they arrive damaged and faulty. If you receive a product that is not as described, you may be able to return it for a full refund or exchange it with the same product.
Mattress and bed covers: -Pillows and pillow covers: A variety of materials can be used to make a pillow, including cotton, linen, or polyester. The most popular types are the down pillow and the feather pillow. -Bed Sheets and bedspreads: A bed sheet is a thin piece of fabric that is usually made from cotton, linen, or other natural materials. It is often folded in half or quartered to make a bedspread. -Blankets, duvets, and duvets covers: Blankets are made from a variety of materials such as cashmere, wool, or silk. Duvets are similar to blankets but have a higher quality fabric content. Duvet covers are also made from different materials such as cashmere or wool. -Toilet seats: Toilet seats can be made from different materials such as plastic or metal.
Some items are not returned and exchanged unless they arrive damaged. This policy is in place to prevent customers from receiving defective or incorrect items. ..
Custom made and special products: We make sure that all of our products are made to order, so you can be sure that you’re getting the best possible service. Live plants: We have a wide variety of live plants that are perfect for your home. We have a variety of colors and sizes, so you can find the perfect plant for your needs.
Exchange of products:
The exchange of product is also offered within 28 days of buying, but items must meet the refund criteria. Visit the nearest Dunelm store to exchange products.
Refunded products:
If you are not satisfied with your purchase, Dunelm offers a refund and exchange within 28 days. To claim a refund or exchange, you must have the receipt of the purchase. The refunded amount will be added back to the original tender type.
For online purchases, customers in the UK can enjoy a refund or exchange on any product with their receipt. Items with their receipt can be sent to the store via Hermes parcel shop drop off or home collection.
If you have an in-store purchase, you can’t get a refund online.
Criteria for a refund:
Dunelm offers a fast refund on returning eligible products to your nearest store.
To return product receipt or order confirmation and cardholder must be present.Products must have their tags and original packing.It should be unopened and in a like-new state.Some products are not refunded unless they are damaged.
Return policy for damaged and faulty products:
If you find that your products are damaged or faulty, you can contact customers to ask for a refund and exchange. ..
If you have any products that are damaged, please contact customer care at (0345-165-6565) or on the website by filling out the contact form. The company will arrange for a driver to come and collect the products from your doorstep or inside your house. You can also choose to have the products collected contact-free from your home if the customer is not at home or in isolation. ..
If an order is defective, the shipping charges will be applied, but if the order is custom-made or made to measure, then the customer will not be refunded. If the order is damaged, then the customer can apply for a refund and contact customer care.
Dunelm offers a refund and exchange policy on some products while some items are not refunded for several reasons, like health and hygiene issues. However, damaged or faulty products are always refunded both online and in-store. For mattresses, Dunelm does not offer a refund if they are unpacked and not in original cover. ..
If you receive damaged furniture items, don’t hesitate to contact the store where you purchased the furniture. Many stores have a policy of accepting returns or exchanges for damaged items. ..
If you have a damaged product, take a picture of it and contact customer care to get a refund or exchange. The company will compensate you by either changing the product or refunding your order if it’s more than £199. If you reject an exchange, the company will offer you a full refund at the original price. ..
Yes, you can return your purchase within 30 days of the purchase date for a full refund. ..
If you are unhappy with a product you can ask for an exchange or refund within 30 days of purchase under the Consumer Right Act. If the product is damaged or defective, the company will arrange an independent expert to examine it and make a determination about what needs to be done to make it right. If repair is not possible, the company may offer a replacement or full refund. ..
Dunelm can deliver furniture and larger items to your room of choice. ..
The company has recently announced a new delivery service for furniture and larger size items. You can now order your furniture through the ‘room of choice’ tab on the company website. You will need to contact the company in advance to make arrangements for delivery on your doorsteps.
To track your online order at Dunelm, you can use the following steps:
- Log in to your account and select the “Order History” tab.
- Scroll down to the bottom and click on “Track Order.”
- You will be able to see a list of all of your online orders, as well as their status and date of delivery.
To track order details, contact customer care for order status or simply put your 10-digit order number on the website page available to track your order. The order number can be found in the confirmation email. Once the order confirmation email is received, the confirmed date of delivery will also be uploaded on the tracking order page.
The Dunelm student discount is a great way to save on tuition at the school. To get the discount, you must be a Dunelm student and have an active account with the school.
