Nolah Mattress offers customers a return policy for governing returns of various items bought at their store. The policy stipulates the process of return, return period, limitations, and terms and conditions as outlined and must be followed by the customer and the store for a successful return to take place ensuring customer satisfaction has been met.
Overview of Nolah Mattress return policy
Nolah Mattress’s return period
Nolah Mattress has a return period of 7 days for items that were bought within the last 90 days.
To be eligible for a refund or exchange, the customer must first use the mattress for at least 30 nights and then return it within 120 nights from the date of purchase. ..
If a customer is not satisfied with their adjustable base, they can return it within 14 days from the date of delivery.
Nolah Mattress does not offer a refund or exchange for its platform bases. ..
What are some good pillow options for people who want to sleep soundly?
To return a product, customers must adhere to the 30-day return period from the date of delivery. If a product is not received or does not meet the customer’s expectations, a refund may be available.
Nolah Mattress return process
To return any of the items bought from Nolah Mattress, a customer must first get in touch with Nolah Mattress by sending an email to support@nolahmattress.com or call 1-866-403-6615 to request a return and must ensure they are within the return period as stipulated for various items.
The customer must ensure they have used the mattress for at least 30 nights from the delivery date and the mattress is in good condition. After getting in touch with Nolah Mattress, the customer has to provide the reason for return, once approved, the customer schedules an appropriate date that the mattress will be picked up by an authorized party within two weeks after return approval for refund or exchange process to begin.
Nolah Mattress requires that all returned items be in a good condition to receive a refund. Customers must package the items and ship them back to Nolah Mattress using their preferred carrier or purchase return label. ..
Nolah Mattress refund process
If you have a mattress that has been removed and picked up by a third party, Nolah Mattress will refund the full purchase price of the mattress if you return it and any other offer item received with it or purchase price less the value of offer items if you return only the mattress. The refund will take at least five business days and will be credited to your original form of payment used to buy the mattress.
The refund process begins once the shipment has been received and confirmed to be in a perfect state. The refund is credited to the original form of payment used to buy the items.
Limitations
Nolah Mattress is only willing to offer a customer a refund or exchange for a mattress if the reason for return is due to the comfort the mattress provides and not any other reason in the 120-nights trial period.
Nolah Mattress return policy terms and conditions
If a customer decides not to be involved in the 120-nights trial period of a mattress they have purchased, they will not be eligible for any refund or exchange but the mattress will be covered by the warranty terms and conditions. Nolah Mattress can only affect one mattress exchange to a different model or size. The customer will cater for the cost of delivery and pickup of the mattress within the 120-nights trial period. The mattress removal and pickup fee for a mattress scheduled for return catered for by the customer are non-refundable. Any unused or unopened mattress is not eligible for refund or exchange and Nolah Mattress will not grant the customer a return request or schedule for removal or pickup.
Nolah Mattress offers a satisfaction guarantee on all products they sell. This policy makes customers feel confident that they are getting the best product possible and can trust that their purchase will be of good quality.
