Visible allows customers who are not satisfied with their purchase from Visible to return the phone following the rules and guidelines in place. The customer must be aware of the set guidelines before initiating a return to avoid any dissatisfaction. The Visible phone return policy ensures both the customers and Visible are satisfied during the process of return and the customer gets to trust more on the products and services that Visible offers. The terms and conditions of the Visible phone return policy can be changed anytime by Visible.
Overview of Visible phone returns policy
Phone return period to Visible
If a customer is not satisfied with their purchase from Visible, they are allowed to return the phone for a refund or exchange within 14 days from the date of purchase. If the 14 days is not adhered to, Visible will not grant the customer the refund or exchange.
Process of phone return to Visible
A customer in need of returning the purchased phone to Visible should first initiate the return by visiting www.visible.com logging into their Visible account using their account credentials and getting in touch with Visible using the chat option provided. The customer will have to provide the reason for returning the phone to be approved for return. After approval, Visible will send to the customers’ email address provided a return shipping label that the customer will have to print and use when shipping the return package to Visible.
The customer is then required to prepare the phone for return within 14 days from the date of purchase by deleting any personal information they have on their phone, removing the SIM card, preparing the packaging in its original packaging by ensuring the phone is in a good state it was delivered in together with all the contents including the accessories, original order receipt, and manuals.
The customer then mails the return package to Visible to commence the refund or exchange process. Visible advise the customer to either use FedEx, USPS, or UPS to mail the return to them as they also offer tracking services that will enable customers to monitor the progress of their return.
Phone refund or exchange process at Visible
If you have a phone that you would like to return or exchange, Visible will process the return for you. The process begins once Visible receives the return package. Visible will verify the state of the phone, its contents, and the approved reason for refund. If all is well, Visible will start processing the customers’ refund which can take up to three weeks from the date the return package was received. The refund will be credited to the original form of payment used to pay for the phone. ..
Restrictions to Visible phone return policy
If you are not satisfied with your phone purchase, you have a few options. You can either return the phone to the store where you made your purchase, or you can mail it back to Visible. Visible has set up some restrictions to the phone return policy that the customer must keep in mind if they are not satisfied with their phone purchase as outlined below. If you are not satisfied with your phone purchase, there are a few options available to you. You can either return the phone to the store where you made your purchase, or mail it back to Visible. Visible has put some restrictions on their return policy that customers must be aware of if they aren’t happy with their purchase. ..
If you purchase a phone from Visible and within 14 days of purchase, decide that you do not want the phone, you must return the phone to Visible in its original packaging and with all accessories included. If you have any questions about returning your phone, please contact Visible at [phone number]. If you would like to exchange your phone for another model, Visible will only allow one exchange per customer and the returned phone must be in a good condition with all components included. Any package lost during return without a tracking number will not be refunded or exchanged by Visible. ..
Reasons for phone return to Visible
If you have a manufacturer defect on your phone, and it is not functioning as it should, Visible will allow you to return the phone. If the phone was received damaged during shipment, or if you received a wrong phone order in terms of color, model number, etc., then Visible will allow you to return the phone. Finally, if you have already canceled your order due to delayed delivery or poor customer service from Visible, then Visible will also allow you to return the phone. ..
Conclusion
Visible provides a phone return policy in order to ensure that customers are always satisfied with their purchases and can return them if they are not satisfied. Visible also has the right to change, modify, or alter any part of the phone return policy as it desires.
